Refund Policy
At Hamara Shop Mart, we prioritize your satisfaction and shopping experience. If for any reason you are not completely satisfied with your purchase, we are here to help with a transparent and hassle-free refund process.
Please read our Refund Policy carefully to understand your rights and our proc
Eligibility for Refund
We offer refunds under the following conditions:
The product is damaged, defective, or not as described.
You received the wrong item.
The item was not delivered within the expected timeframe due to issues from our end.
You have submitted a refund request within 7 days of receiving the order.
To be eligible for a refund:
The item must be unused and in its original condition.
The product must be in its original packaging with all tags, manuals, and accessories.
Proof of purchase (order number, receipt, or confirmation email) must be provided.
Non-Refundable Items
We do not offer refunds in the following cases:
Change of mind after placing or receiving the order.
Products that have been used, altered, or damaged by the customer.
Items returned after the 7-day window without prior notification.
Customized or personal care products due to hygiene reasons (unless defective).
Refund Process
If your item qualifies for a refund, here’s how the process works:
Step 1: Submit a Refund Request
Email us at contact@hamarashopmart.com with the following details:
Full Name
Order Number
Product Name
Reason for Refund
Photos or video evidence (if item is damaged or incorrect)
Step 2: Review & Approval
Our customer support team will review your request within 2–4 business days.
If approved, we’ll share instructions for returning the item (if applicable).
Step 3: Return the Product (if required)
In some cases, we may require the product to be returned.
You will need to package the product securely and ship it to the address provided by our team.
Once received and inspected, we’ll initiate the refund.
Step 4: Receive Your Refund
Refunds will be processed using the original method of payment (Bank Transfer, Mobile Wallet, Card, etc.).
Depending on your payment provider, it may take 7–14 business days for the refund to reflect in your account.
Refund for Orders Not Delivered
If your order is not delivered due to reasons within our control (e.g., lost in transit, courier error), you are entitled to a full refund or a replacement, whichever you prefer.
Please notify us within 7 working days from the expected delivery date to claim a refund in such cases.
Partial Refunds
In some cases, we may issue a partial refund:
If an item is returned used or damaged by the customer but still eligible.
If only part of the order was defective or incorrect.
If a discount or voucher was applied and only part of the order is refunded.
Cancelled Orders
If you cancel an order before it is shipped, we will issue a full refund to your original payment method.
If your order has already been shipped, please wait for it to be delivered and then request a return/refund as per the above policy.
Shipping Charges
Original shipping charges are non-refundable unless the refund is due to our error (wrong item or damaged product).
If you return an item, you will be responsible for return shipping costs unless we specify otherwise during your refund process.
Late or Missing Refunds
If you haven’t received your refund within the stated timeframe:
Check your bank account or wallet again.
Contact your payment provider – there is often a processing delay.
If you’ve done all of this and still have not received your refund, please contact us at:
If you haven’t received your refund within the stated timeframe:
Fraud or Abuse of Policy
To maintain fair usage of our Refund Policy, Hamara Shop Mart reserves the right to deny refunds in cases of:
Excessive or repetitive refund requests
Fraudulent claims
Abuse or manipulation of promotions and discount codes
Contact Us
If you have any questions regarding this Refund Policy or wish to initiate a refund request, contact our customer care team:
Email: contact@hamarashopmart.com
Website: https://hamarashopmart.com
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM
Policy Updates
We reserve the right to update or change our Refund Policy at any time. All changes will be posted on this page with the new effective date. Your continued use of the website after any changes constitutes your acceptance of the revised policy.
Last updated: 23/5/2025